Summary:
Lilian is an executive and leadership coach with over 35 years of experience in the life and health insurance industry across Asia and Australia. A former Regional CEO and Managing Director of a FTSE100 insurance company, she has led complex transformations, built high-performing multi-cultural teams, and navigated multiple economic cycles and crises. Her passion for developing leaders inspired her transition into coaching, enabling her to reach more people and create meaningful impact in their lives.

Coaching Style:
Lilian blends deep leadership experience with ontological coaching to help clients unlock potential and uncover new possibilities - leading to transformative results. She believes authentic leadership emerges from integrating “being”- presence, values, and character, with “doing”- actions that drive outcomes. A leader’s way of being is the foundation that informs their actions and interactions. Lilian partners with leaders to co-create fundamental shifts in perception and behaviour, empowering them to find clarity on their purpose and shape their reality for personal and professional growth.

Professional Experience:
An accomplished insurance executive and qualified actuary, Lilian has held senior leadership roles across Asia and Australia. As Asia CEO for a multinational insurer, she oversaw businesses in 15 markets, building market‑leading multi‑channel distribution, driving customer‑centric transformation, and shaping future‑ready strategies for sustainable growth. Guided by her core belief that people are the most valuable asset, she championed teamwork, advanced diversity and inclusion, mentored C‑suite executives, and sponsored leadership programs to nurture top talent. Today, Lilian pursues a portfolio career as a coach, mentor, advisor, and board director for corporates, professional associations, and non‑profit organizations, while continuing to advocate for the social and economic value of insurance.

Languages:
English and Chinese (Cantonese / Putonghua)

Sector Experience:
Insurance, Banking, Financial Services, NGOs

Qualifications:
Newfield Ontological Coach Training Programme, The Coach Partnership (Level 2 ICF Accredited)
Performance Coaching Workshop, The Coach Partnership
Bachelor of Economics, Macquarie University Australia
Fellow of the Institute of Actuaries of Australia

Personal Interests:
Lilian is an avid experiential traveller, having journeyed across continents from the icy landscapes of Iceland and Lapland to the southern beauty of Cape Town and Queenstown, and to the heights of Bhutan. She enjoys outdoor slow running, hiking, and exploring diverse cuisines with friends and family.